Arai33 Privacy Policy
This policy explains what personal information Arai33 collects, how it is used, when it is shared with service partners, and what choices Malaysian members have regarding their data on the platform. Last updated 30 April 2026.
Introduction
Arai33 ("we", "our", "the platform") is an online casino and sportsbook platform built around six gaming verticals — slots, live casino, sports betting, 4D lottery, fishing and fast games — operated for adult users aged 21 and above, with Malaysia-focused payment, support and platform access. This Privacy Policy describes how member personal information is collected, used, stored, shared and protected when you register, deposit, play, withdraw, claim promotions or contact support.
By creating an Arai33 account, accessing the official website or using any platform feature, you acknowledge the practices described below. If you do not agree with any part of this policy, please do not register an account or continue using the platform.
Information We Collect
The platform collects different categories of information depending on how you interact with it. Each category serves a specific operational, verification or compliance purpose.
Registration Information
Full name, date of birth, phone number, email address, registered username, password (stored in encrypted form) and country. Registered name must match the bank account used for deposits and withdrawals.
Financial & Payment Data
Bank account name and number, e-wallet identifiers (DuitNow, Touch 'n Go, GrabPay, ShopeePay, Boost), deposit slip references, transaction amounts, gateway response data and withdrawal account details.
Identity Verification (KYC)
Identification documents, proof of address, selfie verification (where requested) and supporting documents required for withdrawal release, fraud screening or account reactivation.
Device & Technical Data
IP address, browser type, operating system, device identifier, screen size, geolocation signals, login timestamps, session cookies and platform navigation data used for security and platform optimisation.
Activity & Gameplay Data
Game history, sports betting history, 4D lottery records, deposit and withdrawal logs, bonus claims, turnover records, VIP tier progression and leaderboard activity.
Communication Records
Live Chat transcripts, Telegram messages, email correspondence, support ticket history and any documents you choose to share with the support team during enquiries.
How We Use Your Information
Member data is used only for the platform-related purposes described below. Arai33 does not sell member personal information to third parties.
- Account Operation — Creating, maintaining and securing your member account, processing deposits, withdrawals, bonus claims and gameplay activity.
- Identity Verification — Confirming you meet the 21+ age requirement and that bank details match your registered account name before withdrawal release.
- Fraud & Security — Detecting unauthorised access, multi-account abuse, payment fraud, bonus abuse and other prohibited activity.
- Regulatory & Legal Compliance — Responding to lawful requests from regulators, payment partners or licensing bodies where applicable.
- Platform Improvement — Reviewing aggregated activity to improve gameplay performance, payment routing and platform stability.
- Promotions & Communications — Sending bonus, VIP, leaderboard and platform updates through opted-in channels (you may opt out at any time).
- Customer Support — Responding to enquiries about deposits, withdrawals, bonuses, sports, 4D lottery and any platform-related question.
- Responsible Gaming Tools — Supporting deposit awareness, session awareness and self-exclusion tools described on the Responsible Gambling page.
How We Share Your Information
Your data is shared only with service partners required to operate the platform. Each partner receives only the information needed for its specific role.
Payment Gateway Partners
Majestic Pay, OnemPay, PayNow and supporting bank/e-wallet processors receive transaction data needed to process deposits and withdrawals through DuitNow, Touch 'n Go, GrabPay, ShopeePay, Boost and major Malaysian banks.
Game Studio Partners
Slot, live casino, sports, 4D lottery, fishing and fast-game providers receive limited session data required to launch and run their games. Game outcomes are determined by provider systems.
Identity & Fraud Verification
iovation by TransUnion supports identity, device and fraud-prevention checks. iTech Labs and bmm Certified provide independent gaming integrity testing references.
Licensing & Regulatory Bodies
Where required by applicable law, licensing conditions or legitimate oversight requests, limited information may be shared with PAGCOR or relevant authorities for compliance, fraud review or platform integrity purposes.
Service Infrastructure
Hosting, customer support, analytics, communication and SMS / email delivery service providers contracted to operate the platform under standard confidentiality terms.
Legal Requirements
Information may be disclosed where required to respond to lawful requests, protect platform integrity, enforce platform terms or address suspected fraud or abuse.
Cookies & Tracking Technologies
Arai33 uses cookies and similar technologies to keep you logged in, remember session preferences, deliver fraud-prevention checks and measure aggregated platform performance. Cookies fall into the following general categories:
- Essential Cookies — Required for login, session continuity, deposits, withdrawals and game launching. The platform cannot operate without these.
- Security Cookies — Used by fraud-prevention partners (including iovation by TransUnion) to detect device anomalies and unauthorised access attempts.
- Performance & Analytics Cookies — Anonymous, aggregated data used to identify slow-loading pages, broken navigation paths and platform stability issues.
- Preference Cookies — Language selection, display preferences and selected platform options on your device.
You may disable non-essential cookies through your browser settings. Disabling essential cookies will prevent the platform from operating correctly.
Data Retention
Account data, transaction data and gameplay logs are retained for as long as your account is active and for a reasonable additional period after closure to support fraud review, regulatory enquiry, dispute resolution and accounting requirements. Communication transcripts (Live Chat, email, Telegram) are retained to support service quality and investigation of any disputed enquiry.
When data is no longer required for any operational or legal purpose, it is deleted, anonymised or archived in accordance with platform retention practices.
Your Privacy Rights
As an Arai33 member, you may have privacy rights in relation to your personal information under applicable Malaysian data protection requirements, including the Personal Data Protection Act 2010 (PDPA) where applicable:
- Access — Request a summary of the personal information held in your account.
- Correction — Request correction of inaccurate or outdated information, particularly your registered name and bank details.
- Withdraw Consent — Opt out of marketing communications at any time through the platform settings or support team.
- Deletion / Closure — Request account closure and removal of personal data, subject to retention obligations for fraud, accounting or regulatory purposes.
- Self-Exclusion — Activate self-exclusion through Responsible Gaming tools described on the Responsible Gambling page.
- Lodge a Complaint — Raise privacy concerns directly with our support team through the Contact Us page.
To exercise any of these rights, please contact the Arai33 support team. Verification of your identity may be required before sensitive privacy requests are actioned.
Security Measures
The platform applies a layered approach to data security, combining transport-level encryption, fraud-prevention infrastructure and independent gaming-integrity testing references.
SSL Encryption
All data transmitted between your device and the official Arai33 domain is protected by SSL/TLS encryption.
iovation by TransUnion
Identity, device and fraud-prevention infrastructure supporting account verification and risk monitoring.
iTech Labs
Independent gaming software testing reference for game fairness and RNG verification.
bmm Certified
Third-party gaming integrity certification reference for platform and game testing.
PAGCOR Reference
Gaming licensing reference displayed as part of the platform's transparency profile.
While we apply commercially reasonable security practices, no online platform can guarantee absolute security. Members are responsible for keeping their passwords confidential and reporting any suspected unauthorised access to the support team immediately.
International Data Transfers
Some service partners (including hosting infrastructure, fraud-prevention partners, gaming providers and verification providers) may process limited personal data outside Malaysia. Where this occurs, partners are selected based on standard confidentiality and data-handling expectations, and only the data required for their specific role is shared.
Children's Privacy
The Arai33 platform is intended for adult users aged 21 and above only. We do not knowingly collect personal information from anyone under 21. If you believe a minor has accessed the platform, please contact the support team immediately so we can investigate, suspend the relevant account and remove related personal data where appropriate.
Third-Party Links
The platform may include links to game provider lobbies, payment partner pages or external content. These third-party sites operate under their own privacy practices, and Arai33 does not control how they collect or use information once you leave the official platform domain.
Changes to This Policy
This Privacy Policy may be updated to reflect changes in platform features, service partners, regulatory requirements or industry practice. The "Last updated" date at the top of this page indicates the most recent revision. Continued use of the platform after a policy update constitutes acknowledgement of the revised policy. Material changes will be communicated through the platform or to the email address registered to your account where appropriate.
Contact Us About Privacy
For privacy-related enquiries, data access requests, correction requests or account closure requests, please reach the Arai33 support team through the Contact Us page. Live Chat is the fastest channel; email and Telegram are also available for longer queries or document submissions.
For platform terms covering account rules, withdrawal name-matching, the 1 User = 1 ID rule, commission, rebate and other usage policies, see the Terms & Conditions page. For safer-play tools and external support resources, see the Responsible Gambling page.
For general account and platform questions, members may also review the FAQ page before contacting support.
Official Website Access
Always confirm you are accessing the official Arai33 domain before logging in, depositing or sharing any personal documents. Mirror sites, lookalike domains and impersonation accounts on social media should be reviewed carefully — when in doubt, navigate directly through your browser.